AGL AIRSOFT – BOOKING TERMS & CONDITIONS
These Terms and Conditions apply to bookings and experiences supplied by AGL Airsoft Ltd.
Please read these Terms carefully before making a booking.
IMPORTANT BOOKING INFORMATION
Before booking, please be aware that:
• Bookings are made for a specific date and time.
• Where AGL Airsoft agrees to move a booking at the customer’s request, a £20 PER PERSON rescheduling fee applies.
• A booking may only be rescheduled ONCE at the customer’s request.
• Once a booking has been rescheduled, the replacement date and time are final.
• If you miss, cancel or cannot attend your rescheduled booking, the booking and payment will ordinarily be lost and you will need to make a new booking at the applicable full price if you wish to attend.
• Requests made with less than 48 hours’ notice are not automatically eligible for refund, credit or rescheduling.
• No-shows and missed sessions are not automatically entitled to a refund, credit or replacement session.
• Where AGL Airsoft chooses to allow a missed booking to be rebooked as a goodwill exception, a £20 PER PERSON rebooking fee may apply.
• Customers arriving late may lose part or all of their booked session.
• All participants must meet the applicable age requirements and complete any required waiver before participating.
Nothing in these Terms removes or restricts any statutory consumer rights which cannot lawfully be excluded.
1. ABOUT THESE TERMS
1.1 These Terms and Conditions (“Terms”) govern the sale, booking and attendance of any activity, experience, session, private hire, group booking, event or other leisure service provided by AGL Airsoft Ltd (“AGL Airsoft”, “AGL”, “we”, “us” or “our”).
Together, these are referred to as an “Experience”.
1.2 By completing a booking and making payment, you confirm that you have had the opportunity to read these Terms and agree to be bound by the version applicable to your booking at the time it is confirmed.
1.3 If you make a booking on behalf of other participants, you are responsible for ensuring that your group is made aware of:
• the booking conditions;
• age requirements;
• arrival requirements;
• safety requirements;
• waiver requirements; and
• venue rules applicable to the Experience.
1.4 These Terms operate alongside any applicable:
• participation waiver;
• membership terms;
• product-specific conditions;
• promotional conditions;
• venue rules;
• safety notices; and
• Privacy Policy.
1.5 Nothing in these Terms excludes, restricts or removes any statutory or consumer right which cannot lawfully be excluded or restricted.
2. COMPANY INFORMATION AND HOW TO CONTACT US
2.1 AGL Airsoft Ltd is a company registered in England and Wales.
2.2 For booking enquiries, cancellations, rescheduling requests or other customer enquiries, please contact:
aglcontactus@agl-airsoft.co.uk
You may also contact the relevant venue using the telephone number shown on our website or booking confirmation.
2.3 If we need to contact you regarding your booking, we may use the email address or telephone number supplied when the booking was made.
2.4 You are responsible for ensuring that the contact information supplied to us is accurate.
3. BOOKINGS AND CONTRACT FORMATION
3.1 All bookings are subject to availability and confirmation.
3.2 Before completing your booking, you are responsible for checking:
• the venue;
• Experience selected;
• date;
• start time;
• duration;
• number of participants;
• participant age requirements;
• package selected;
• price; and
• any optional extras.
3.3 For online bookings, your booking will normally be accepted once:
• payment has been successfully processed; and
• you receive a booking confirmation, confirmation page, receipt or confirmation email.
A contract between you and AGL Airsoft will then come into existence.
3.4 Bookings made by telephone or in person will be confirmed when AGL Airsoft accepts the booking and any required payment has been made.
3.5 You should check your confirmation as soon as you receive it.
If you believe you have entered incorrect information or selected the wrong booking, you should contact us as soon as possible.
3.6 We cannot guarantee that customer booking errors can be corrected without changing the booking.
Where correcting an error requires the date or time of the booking to be moved, the rescheduling provisions in these Terms may apply.
4. PRICES AND PAYMENT
4.1 Full payment is normally required when a booking is made unless AGL Airsoft expressly agrees otherwise.
4.2 Private hire, large groups, corporate bookings, parties, events or other special bookings may require:
• a deposit;
• staged payments;
• a minimum payment; or
• full payment in advance.
4.3 Where a deposit or staged payment arrangement applies, any remaining balance must be paid by the deadline communicated to you.
Failure to pay the outstanding balance by the agreed deadline may result in cancellation of the booking.
4.4 The price shown when you complete your booking is the price applicable to that booking, subject to any obvious pricing or technical error.
4.5 Unless stated otherwise, prices shown to consumers include any applicable VAT.
4.6 Prices may vary depending on:
• venue;
• Experience;
• date;
• time;
• duration;
• package;
• group size;
• upgrades;
• optional extras;
• membership benefits;
• promotions; and
• discounts.
4.7 AGL Airsoft may change prices for future bookings.
Changes in price will not ordinarily affect a booking which has already been confirmed.
4.8 If an obvious pricing or technical error occurs, we will contact you as soon as reasonably possible to discuss the appropriate options.
5. PARTICIPANT NUMBERS
5.1 Your booking is made for the number of participants selected and paid for.
5.2 If fewer participants attend than were originally booked, there is no automatic entitlement to:
• a partial refund;
• store credit;
• transfer of the unused participant place; or
• a reduction in the booking price.
This is subject to any rights available under applicable law.
5.3 Additional participants may only be added subject to:
• availability;
• venue capacity;
• age requirements;
• staff approval; and
• payment of the applicable additional price.
5.4 We cannot guarantee that additional participants can be accommodated on arrival.
6. RESCHEDULING
6.1 General Rule
Bookings reserve capacity for a particular date, time and number of participants.
A customer does not have an automatic right to move a confirmed booking.
Any customer-requested rescheduling is subject to these Terms.
6.2 £20 Per Person Rescheduling Fee
Where AGL Airsoft agrees to move the date or time of a confirmed booking at the customer’s request, a £20 PER PERSON RESCHEDULING FEE will apply to each participant whose booking is being moved.
The fee is charged per participant and not per booking.
For example:
• 1 participant = £20
• 2 participants = £40
• 4 participants = £80
• 10 participants = £200
6.3 The applicable rescheduling fee must normally be paid before the replacement booking is confirmed.
6.4 ONE RESCHEDULE ONLY
A booking may only be rescheduled ONCE at the customer’s request.
Once AGL Airsoft has agreed to reschedule the booking and the replacement date or time has been confirmed, the customer has used their permitted reschedule.
The replacement booking will then be treated as the final booking date and time.
There is no automatic right to reschedule that booking again.
6.5 Missing or Cancelling the Rescheduled Booking
Where the booking has already been rescheduled once and the customer subsequently:
• cannot attend;
• cancels;
• requests another change;
• arrives too late to participate; or
• fails to attend,
the booking will ordinarily be treated as lost.
In those circumstances:
• the booking cannot ordinarily be rescheduled again;
• the original booking payment will not ordinarily be transferred to another date;
• any £20 per person rescheduling fee already paid will not ordinarily be refunded;
• no automatic store credit will be issued;
• no automatic refund will be issued;
• no further goodwill rebooking under the same booking will ordinarily be available; and
• the customer will normally need to make a completely new booking and pay the applicable booking price in full if they wish to attend on another date.
This is subject to any statutory rights which cannot lawfully be excluded.
6.6 Payment of a rescheduling fee does not guarantee availability on the customer’s preferred replacement date or time.
6.7 Rescheduling remains:
• subject to availability;
• subject to venue capacity;
• subject to operational requirements;
• subject to product-specific restrictions; and
• at AGL Airsoft’s discretion.
6.8 A replacement booking should normally take place within 30 days of the original booking date, unless AGL Airsoft expressly agrees otherwise.
6.9 The one-reschedule limit applies to the booking and to participants included within that reschedule.
Customers may not repeatedly move individual participants from the same booking in order to avoid the one-reschedule limit.
6.10 Where AGL Airsoft itself requires a booking to be moved, the customer will not be charged the £20 per person customer rescheduling fee.
A change required by AGL Airsoft will also not count as the customer’s permitted one reschedule.
6.11 AGL Airsoft may choose to waive or reduce a rescheduling fee or make an exception in appropriate circumstances.
A goodwill exception made on one occasion does not create an entitlement to the same treatment on another booking.
7. CANCELLATIONS
7.1 AGL Airsoft Experiences are generally leisure activities supplied for a specific date or period.
Accordingly, fixed-date leisure bookings do not generally carry the standard 14-day cancellation right which applies to many other online purchases.
Nothing in this section removes any cancellation right which applies by law in the particular circumstances.
7.2 If you wish to cancel a booking, you should contact AGL Airsoft as soon as reasonably possible.
7.3 More Than 48 Hours’ Notice
Where a cancellation request is received more than 48 hours before the scheduled start time, AGL Airsoft may offer:
• store credit;
• rescheduling subject to the £20 per person rescheduling fee;
• another agreed solution; or
• any remedy required by applicable law.
7.4 Where cancellation-related store credit is issued, it should normally be used for a booking taking place within 30 days of the original booking date, unless AGL Airsoft agrees otherwise.
7.5 There is no automatic right to a cash refund simply because a customer changes their mind about attending a fixed-date leisure booking.
7.6 Less Than 48 Hours’ Notice
Cancellation or rescheduling requests received less than 48 hours before the scheduled start time are not automatically eligible for:
• a refund;
• store credit;
• free rescheduling;
• a replacement session; or
• transfer of the original booking value.
7.7 AGL Airsoft may refuse a request to move a booking where less than 48 hours’ notice has been provided.
7.8 Where AGL Airsoft nevertheless agrees, as a goodwill exception, to move a booking with less than 48 hours’ notice, the £20 per person rescheduling fee will apply unless AGL Airsoft expressly agrees otherwise.
7.9 Any such reschedule will count as the customer’s one permitted reschedule.
The replacement booking will then be final in accordance with Section 6.
7.10 Any cancellation charge, retention of advance payment or other financial consequence remains subject to applicable consumer law.
8. NO-SHOWS AND MISSED BOOKINGS
8.1 A booking may be treated as a no-show where:
• the customer or participant fails to attend;
• the customer arrives so late that the Experience can no longer safely or reasonably be provided; or
• a booked participant does not attend and sufficient notice was not given.
8.2 A no-show is not automatically entitled to:
• refund;
• store credit;
• transfer of the original payment;
• replacement Experience; or
• free rescheduling.
8.3 The original booking will ordinarily be treated as missed.
If the customer wishes to attend on another date, they would ordinarily need to make and pay for a new booking.
8.4 Goodwill Rebooking
Where the booking has not previously been rescheduled, AGL Airsoft may, entirely at its discretion, offer a no-show customer an opportunity to rebook rather than requiring them to purchase a completely new booking at full price.
Where AGL Airsoft offers this option, a £20 PER PERSON REBOOKING FEE will apply to each participant being rebooked unless AGL Airsoft expressly agrees otherwise.
8.5 A goodwill rebooking granted under this section counts as the customer’s one permitted reschedule/rebooking.
Once the replacement date has been confirmed, it is final.
8.6 No Further Rescheduling
Where a booking has already been rescheduled or rebooked once and the customer subsequently misses, cancels or cannot attend the replacement booking:
• the booking will ordinarily be treated as lost;
• the original payment will not ordinarily be transferred;
• any rescheduling or rebooking fee already paid will not ordinarily be refunded;
• no automatic store credit will be issued;
• no automatic replacement session will be offered; and
• the customer will normally need to make a new booking at the applicable full price if they wish to attend.
8.7 Any goodwill rebooking remains subject to availability and does not create an entitlement to similar treatment in the future.
Nothing in this section affects statutory rights which cannot legally be excluded.
9. LATENESS
9.1 Customers must arrive in sufficient time to complete:
• check-in;
• waivers;
• safety briefings;
• preparation; and
• any other requirements before the scheduled Experience.
9.2 Customers arriving late are not automatically entitled to an extension.
9.3 A late customer’s Experience may still finish at the originally scheduled finishing time.
Any time lost because of customer lateness may therefore be deducted from the Experience.
9.4 Where a customer arrives so late that AGL Airsoft cannot safely or reasonably provide the Experience, the booking may be treated as a no-show.
9.5 Customer lateness does not automatically entitle the customer to:
• refund;
• credit;
• an extension;
• replacement participation; or
• free rescheduling.
10. AGE RESTRICTIONS AND SUPERVISION
10.1 Participants must normally be at least 8 years old to participate in AGL Airsoft activities.
Individual Experiences may have additional or different age requirements where clearly stated.
10.2 Participants under 18 may be required to:
• be accompanied by an appropriate responsible adult;
• have appropriate parental or guardian consent;
• comply with additional supervision requirements; and
• have the required participation waiver completed.
10.3 AGL Airsoft may request reasonable proof of age or identification.
10.4 Where a participant fails to satisfy a clearly disclosed:
• minimum age requirement;
• supervision requirement;
• consent requirement; or
• waiver requirement,
AGL Airsoft may refuse participation.
Where the requirement was clearly disclosed before booking and the customer nevertheless failed to comply, there is no automatic entitlement to a refund, credit or replacement booking.
11. WAIVERS
11.1 All participants must complete any participation waiver or agreement required by AGL Airsoft before taking part.
11.2 Completing a booking does not replace the requirement to complete the relevant waiver.
11.3 A participant who refuses or fails to complete a required waiver may be refused participation.
11.4 Our participation waiver operates alongside these Terms.
These Terms principally govern booking, payment, cancellation and rescheduling matters.
The waiver contains additional provisions regarding:
• participation;
• safety;
• risks;
• behaviour;
• equipment; and
• memberships where applicable.
12. HEALTH AND SUITABILITY
12.1 Airsoft and related activities can involve:
• loud noises;
• impact from BBs;
• physical movement;
• rapid movement;
• running;
• crouching;
• standing;
• low-light environments;
• reaction-based activities; and
• other physical or sensory demands.
12.2 Customers and participants are responsible for considering whether they are reasonably able to participate safely.
12.3 Anyone with a:
• medical condition;
• injury;
• disability;
• pregnancy;
• heart condition;
• mobility issue;
• sensory sensitivity; or
• other concern affecting safe participation
should obtain appropriate medical advice where necessary before participating.
12.4 Relevant information which affects immediate safety should be brought to the attention of AGL Airsoft staff.
12.5 AGL Airsoft may refuse or stop participation where staff reasonably believe that continuing would create a safety risk.
Nothing in this section removes any legal duty owed by AGL Airsoft.
13. SAFETY RULES
13.1 Airsoft activities involve inherent risks.
All participants must comply with:
• safety briefings;
• venue rules;
• activity-specific rules;
• safety signs;
• equipment instructions; and
• reasonable instructions given by authorised AGL Airsoft staff.
13.2 All required eye, face and other protective equipment must be worn whenever staff require it.
13.3 Participants must not deliberately:
• remove required safety equipment in an active shooting area;
• misuse an airsoft gun;
• misuse ammunition;
• tamper with equipment;
• deliberately damage targets or venue equipment;
• enter restricted areas;
• deliberately shoot at staff, spectators or non-participants; or
• behave in a way which creates an unreasonable safety risk.
13.4 Failure to comply with safety requirements may result in participation being stopped.
14. BEHAVIOUR AND REFUSAL OF PARTICIPATION
14.1 Customers and participants must behave responsibly and respectfully towards:
• staff;
• other participants;
• customers;
• spectators;
• visitors; and
• venue property.
14.2 AGL Airsoft may refuse entry, suspend participation or require a person to leave where staff reasonably believe that person:
• presents a safety risk;
• refuses to follow safety instructions;
• behaves dangerously or recklessly;
• behaves in a threatening, abusive or violent manner;
• deliberately damages property;
• seriously disrupts other customers;
• misuses equipment;
• appears intoxicated to an extent that creates a safety concern; or
• otherwise seriously breaches venue rules.
14.3 Where participation is refused or ended because of the customer’s own serious misconduct, intoxication or safety breach, the customer will not ordinarily be entitled to:
• refund;
• credit; or
• replacement participation,
subject to applicable law.
15. ALCOHOL AND DRUGS
15.1 Participants must not participate while impaired by:
• alcohol;
• illegal drugs;
• misused medication; or
• another intoxicating substance
where that impairment could affect their ability to participate safely.
15.2 AGL Airsoft may refuse or stop participation where staff reasonably believe a participant’s condition creates a safety risk.
15.3 Where participation is refused because of the participant’s own intoxication or impairment, the customer will not ordinarily be entitled to a refund, credit or replacement booking, subject to applicable law.
16. CHANGES OR CANCELLATIONS BY AGL AIRSOFT
16.1 AGL Airsoft may occasionally need to:
• delay;
• alter;
• move;
• reschedule;
• substitute; or
• cancel
an Experience.
16.2 Reasons may include:
• equipment failure;
• technical faults;
• maintenance;
• staffing issues;
• health and safety concerns;
• emergencies;
• venue closure;
• power or internet failure;
• severe weather; or
• circumstances outside our reasonable control.
16.3 Where possible, we will make reasonable efforts to notify affected customers using the contact details supplied with the booking.
16.4 The £20 per person rescheduling fee will not apply where AGL Airsoft itself requires the booking to be moved.
A move required by AGL Airsoft will also not count as the customer’s permitted one reschedule.
16.5 Where AGL Airsoft cancels an Experience and cannot provide the contracted service, we will provide an appropriate remedy in accordance with applicable law.
Depending on the circumstances, this may include:
• an alternative date;
• an equivalent Experience;
• store credit; or
• a refund of sums paid for the service which cannot be provided.
16.6 Nothing in this section limits a customer’s statutory remedies where AGL Airsoft fails to provide the contracted service.
17. CUSTOMER-OWNED EQUIPMENT
17.1 Personal airsoft guns, magazines, gas, BBs, protective equipment or other equipment may only be used where permitted by AGL Airsoft.
17.2 Personal equipment may be inspected or tested where reasonably necessary for safety or compliance purposes.
17.3 Equipment must comply with:
• applicable law;
• AGL Airsoft FPS limits;
• venue rules;
• safety requirements; and
• staff instructions.
17.4 AGL Airsoft may refuse the use of equipment which appears:
• unsafe;
• damaged;
• unsuitable;
• prohibited;
• non-compliant; or
• improperly modified.
17.5 Customers remain responsible for their own personal equipment.
18. DAMAGE TO AGL AIRSOFT PROPERTY
18.1 Customers must treat AGL Airsoft equipment, facilities and property responsibly.
18.2 Customers are not responsible for:
• normal wear and tear;
• ordinary equipment failure; or
• damage they did not cause.
18.3 AGL Airsoft may seek reasonable repair or replacement costs where property or equipment is damaged as a direct result of:
• deliberate damage;
• vandalism;
• reckless behaviour;
• negligent misuse;
• tampering;
• unauthorised modification; or
• serious failure to follow staff instructions.
18.4 Any amount sought will take account of the circumstances and reasonable repair or replacement cost.
19. PERSONAL BELONGINGS
19.1 Customers are responsible for taking reasonable care of their own personal belongings.
This includes:
• phones;
• bags;
• clothing;
• money;
• jewellery;
• electronics;
• personal airsoft equipment; and
• other valuables.
19.2 AGL Airsoft is not responsible for loss or damage caused solely by a customer’s failure to take reasonable care of their belongings.
19.3 Nothing in this section excludes or restricts liability where doing so would be unlawful.
20. GIFT VOUCHERS AND CREDIT
20.1 Gift cards, vouchers and promotional credit may have separate conditions disclosed when purchased or issued.
20.2 Unless a different period is clearly stated, AGL Airsoft gift cards and vouchers are normally valid for 12 months from the date of issue.
20.3 Gift cards, vouchers and promotional credit cannot normally be exchanged for cash.
20.4 Lost, stolen or expired vouchers may not be replaceable.
20.5 Store credit issued in connection with a cancelled booking may have a shorter validity period.
Where no different period is expressly agreed, cancellation-related credit should normally be used for a booking taking place within 30 days of the original booking date.
20.6 Nothing in this section removes any statutory consumer right applicable to the particular purchase.
21. DISCOUNTS AND PROMOTIONS
21.1 Discounts, promotional codes, membership benefits and special offers are subject to their advertised conditions.
21.2 Discounts must normally be claimed at the time of booking.
21.3 AGL Airsoft is not required to apply discounts retrospectively unless:
• we agree to do so; or
• applicable law requires otherwise.
21.4 Proof of eligibility may be required for eligibility-based discounts.
21.5 If satisfactory proof of eligibility cannot be provided where required, AGL Airsoft may:
• refuse the discount; or
• require payment of the difference between the discounted and normal price.
22. MEMBERSHIP BOOKINGS
22.1 Separate AGL Airsoft membership terms may apply to customers who purchase or use a membership.
22.2 Unless a particular membership benefit expressly states otherwise, membership does not override our normal:
• booking conditions;
• cancellation policy;
• £20 per person rescheduling/rebooking fee;
• one-reschedule-only policy;
• lateness policy;
• no-show policy;
• safety rules; or
• product restrictions.
23. PHOTOGRAPHY AND VIDEO
23.1 Photography or video recording may take place at AGL Airsoft venues.
23.2 Customers may incidentally appear in:
• photographs;
• other customers’ recordings;
• general venue footage; or
• CCTV.
23.3 Simply booking or attending an AGL Airsoft Experience does not automatically constitute consent for AGL Airsoft to use an identifiable photograph or recording of you for marketing purposes where consent is the legal basis required for that use.
23.4 Where separate consent is appropriate for marketing or promotional use, that consent may be requested separately.
23.5 Customers must not photograph or record:
• restricted areas;
• staff-only areas;
• private information; or
• other people in circumstances where doing so would unlawfully interfere with their privacy.
24. CCTV AND SECURITY
24.1 CCTV may operate at AGL Airsoft venues for purposes including:
• safety;
• security;
• crime prevention;
• staff protection;
• customer protection;
• incident investigation; and
• dispute resolution.
24.2 CCTV footage may be reviewed where reasonably required in connection with:
• an incident;
• complaint;
• safety investigation;
• theft;
• damage;
• chargeback;
• payment dispute; or
• legal matter.
24.3 CCTV and other personal information will be handled in accordance with applicable data-protection law.
25. DATA PROTECTION
25.1 AGL Airsoft may process personal information relating to:
• bookings;
• payments;
• attendance;
• customer enquiries;
• waivers;
• memberships;
• incidents;
• complaints;
• safety;
• security; and
• dispute resolution.
25.2 Personal information will be handled in accordance with applicable data-protection law, including the UK GDPR and Data Protection Act 2018, and our Privacy Policy.
25.3 Marketing communications will be handled in accordance with applicable privacy and electronic-marketing requirements.
25.4 Our Privacy Policy is available on the AGL Airsoft website.
26. LIABILITY
26.1 AGL Airsoft will provide its services with the reasonable care and skill required by applicable law.
26.2 Nothing in these Terms excludes or restricts liability where doing so would be unlawful.
In particular, nothing in these Terms excludes or restricts liability for:
• death or personal injury caused by negligence;
• fraud;
• fraudulent misrepresentation; or
• any other liability which cannot lawfully be excluded or restricted.
26.3 Subject to applicable law, AGL Airsoft will not be responsible for loss caused solely by:
• a customer’s failure to follow staff instructions;
• deliberate misuse of equipment;
• unsafe customer behaviour;
• customer lateness;
• a no-show;
• failure to satisfy clearly disclosed participation requirements;
• damage caused by the customer’s own actions; or
• loss which AGL Airsoft did not cause.
26.4 Nothing in these Terms removes or restricts any right or remedy available under the Consumer Rights Act 2015 or other applicable consumer legislation.
27. THIRD-PARTY BOOKINGS
27.1 Where an Experience is purchased through an authorised third-party booking platform, voucher provider or reseller, additional terms relating to that platform or voucher may apply.
27.2 Customers should review any applicable third-party conditions before purchasing.
27.3 Nothing in a third-party arrangement removes any statutory consumer right.
27.4 Where a booking amendment, refund or other transaction must technically be processed through the original platform, the customer may be required to deal with that platform.
28. COMPLAINTS
28.1 If there is a problem with your Experience, please notify a member of staff as soon as reasonably possible.
28.2 Giving AGL Airsoft an opportunity to investigate and address a problem while you are at the venue may make it easier for us to resolve the matter.
28.3 Complaints may also be submitted to:
aglcontactus@agl-airsoft.co.uk
28.4 Nothing in this complaints procedure prevents a customer from exercising any statutory right or remedy available to them.
29. EVENTS OUTSIDE OUR CONTROL
29.1 Circumstances may occasionally arise outside AGL Airsoft’s reasonable control.
Examples include:
• severe weather;
• fire;
• flooding;
• major power failure;
• major internet or technical failure;
• emergency incidents;
• government restrictions;
• security incidents;
• significant transport disruption; or
• other exceptional events.
29.2 Where such circumstances affect a booking, AGL Airsoft will take reasonable steps to reduce disruption.
29.3 Depending on the circumstances and applicable law, we may offer:
• another time;
• another date;
• an alternative Experience;
• store credit; or
• a refund.
29.4 Nothing in this section permits AGL Airsoft to retain payment where doing so would be unlawful.
30. CHANGES TO THESE TERMS
30.1 AGL Airsoft may update these Terms from time to time for future bookings.
30.2 The version of the Terms applicable when your booking is confirmed will normally continue to apply to that booking.
30.3 A later version will not retrospectively impose a new fee, restriction or other material obligation on an existing confirmed booking unless:
• the customer agrees;
• the original contract lawfully permits the change; or
• the change is required or permitted by law.
31. SEVERABILITY
31.1 If any provision of these Terms is found by a court or competent authority to be unlawful, unfair, invalid or unenforceable, that provision will be treated as modified or removed only to the extent necessary.
31.2 The remainder of these Terms will continue to apply where legally possible.
32. FAILURE TO ENFORCE A TERM
32.1 If AGL Airsoft does not enforce a provision on one occasion, this does not automatically mean that AGL Airsoft has permanently waived its right to rely on that provision in the future.
32.2 Any enforcement remains subject to applicable law and the circumstances of the relevant booking.
33. TRANSFER OF BOOKINGS
33.1 AGL Airsoft may approve reasonable booking-name changes where appropriate.
33.2 A booking cannot be transferred where doing so would breach:
• age restrictions;
• membership restrictions;
• eligibility requirements;
• safety requirements; or
• product-specific conditions.
33.3 Changing the name of a participant does not reset:
• a previous reschedule;
• the one-reschedule limit;
• a rescheduling fee already incurred; or
• another condition already applying to the booking.
34. GOVERNING LAW AND COURTS
34.1 These Terms are governed by the laws of England and Wales.
34.2 Proceedings may be brought in the courts of England and Wales.
Customers living in Scotland or Northern Ireland may also have rights to bring proceedings in the courts applicable to where they live.
34.3 Nothing in this section restricts any mandatory consumer right relating to jurisdiction.
35. ACCEPTANCE OF THESE TERMS
By completing your booking and making payment, you confirm that:
• you have had the opportunity to read these Terms before purchasing;
• you understand that your booking is for a specific date and time;
• you agree to be bound by the applicable Terms;
• you understand that where AGL Airsoft agrees to move your booking at your request, a £20 PER PERSON rescheduling fee applies;
• you understand that your booking may only be rescheduled ONCE at your request;
• you understand that once your booking has been rescheduled, the replacement date and time are final and there is no automatic right to move the booking again;
• you understand that if you miss, cancel or cannot attend your rescheduled booking, the booking and payment will ordinarily be lost and you may be required to purchase a completely new booking at full price;
• you understand that any £20 per person rescheduling/rebooking fee already paid will not ordinarily be refunded if the replacement booking is subsequently missed;
• you understand that requests received with less than 48 hours’ notice are not automatically entitled to refund, credit or rescheduling;
• you understand that a missed session or no-show does not automatically entitle you to a refund, credit or replacement session;
• you understand that where AGL Airsoft chooses to offer a goodwill replacement booking following a no-show, a £20 PER PERSON rebooking fee may apply;
• you understand that a goodwill rebooking counts as your one permitted reschedule/rebooking;
• you understand that late arrival may reduce or prevent participation;
• you accept responsibility for checking your booking information before paying;
• you accept responsibility for making your group aware of relevant booking and safety requirements;
• all participants will complete any required waiver before participating; and
• you understand that nothing in these Terms removes your statutory consumer rights.
If you have any questions about these Terms before booking, please contact:
aglcontactus@agl-airsoft.co.uk
or contact your chosen AGL Airsoft venue.